Skills & Competencies for Employee Services Manager
Employee Services Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Employee Services Manager
Manages the selection, design, and implementation of employee engagement programs geared to attract and retain employees and promote a healthy and productive work environment.
JOB RESPONSIBILITIES for Employee Services Manager
Administers programs focused on work-life, child care, fitness, discounts, remote working, education, training, and others to provide options that engage employees. Analyzes and assesses program utilization, employee feedback, competitiveness, and workforce productivity to ensure that a cost-effective mix of programs is offered. Reviews and researches complex questions and identifies opportunities to improve employee engagement and work experience. Implements policies and procedures to guide department workflow to control program costs, promoting efficiency and optimizing administrative hours delegated to programs.
Employee Services Manager SALARY RANGE
BASE 50%
$112,955
TOTAL 50%
$120,279
Job Level
M02
Job Code
HR09200389
Education/Degree
Bachelor's Degree
Reports To
Director
Employee Services Manager Skills and Competencies List
9 general skills or competencies (Job family competencies) for Employee Services Manager
1
Job Family Competencies –
Internal Communications
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Documents the elements of effective internal communications strategies.
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Level 2 Behaviors
(Light Experience)
Supports the relevant directors in implementing effective communications strategies across our organization.
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Level 3 Behaviors
(Moderate Experience)
Partners with the business leadership communications team to ensure the performance of internal activities.
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Level 4 Behaviors
(Extensive Experience)
Facilitates continuous communication to develop and maintain a strong network of partnerships.
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Level 5 Behaviors
(Mastery)
Promotes best practices for internal communications to share information across your organization.
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2
Job Family Competencies –
Career Development and Coaching
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Lists and describes coaching methods and techniques for career coaching and development.
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Level 2 Behaviors
(Light Experience)
Responds to phone and email inquiries regarding careering coaching, policies, and procedures.
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Level 3 Behaviors
(Moderate Experience)
Provides feedback on resumes or cover letters and strategizes for a successful job interview.
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Level 4 Behaviors
(Extensive Experience)
Oversees the execution of coaching solutions to support employee and career development.
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Level 5 Behaviors
(Mastery)
Establishes coaching resources and guidelines to manage career development programs.
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3
Employee Services Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Employee Services Manager
Proficiency Level - 4
5
Competency for -
Employee Services Manager
Proficiency Level - 5
9 soft skills or competencies (core competencies) for Employee Services Manager
1
Core Competencies –
Resource Management
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Identifies the key internal and external resources that are required to ensure targets are met.
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Level 2 Behaviors
(Light Experience)
Supports the daily operation of resource management systems.
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Level 3 Behaviors
(Moderate Experience)
Reviews project budget variance issues with management relative to physical, human, and other resources.
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Level 4 Behaviors
(Extensive Experience)
Negotiates with external vendors to obtain critical resources.
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Level 5 Behaviors
(Mastery)
Predicts industry and market trends and plans resource management accordingly to guarantee organizational success.
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2
Core Competencies –
Project Management
Proficiency Level -4
Level 1 Behaviors
(General Familiarity)
Illustrates the difference between initiating, planning, executing, and closing a project.
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Level 2 Behaviors
(Light Experience)
Gathers and tracks relevant data and information and reports updates to management.
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Level 3 Behaviors
(Moderate Experience)
Implements a flexible project framework to prevent unnecessary disruption.
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Level 4 Behaviors
(Extensive Experience)
Monitors project progress, quality, deadlines, and other key metrics to ensure timely completion.
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Level 5 Behaviors
(Mastery)
Mediates project negotiations, scopes, and assigned resources at project inception to assure project success.
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3
Employee Services Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Employee Services Manager
Proficiency Level - 4
5
Competency for -
Employee Services Manager
Proficiency Level - 5
Summary of Employee Services Manager skills and competencies
There are 0 hard skills for Employee Services Manager.
9 general skills for Employee Services Manager, Internal Communications, Career Development and Coaching, Diversity and Inclusion, etc.
9 soft skills for Employee Services Manager, Resource Management, Project Management, Leadership, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Employee Services Manager, he or she needs to be skilled in Resource Management, be skilled in Project Management, and be skilled in Leadership.
9 general skills for Employee Services Manager, Internal Communications, Career Development and Coaching, Diversity and Inclusion, etc.
9 soft skills for Employee Services Manager, Resource Management, Project Management, Leadership, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Employee Services Manager, he or she needs to be skilled in Resource Management, be skilled in Project Management, and be skilled in Leadership.
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